Shipping policy

Shipping Policy

Thank you for choosing DragonFuel! We are committed to delivering your products in a timely and efficient manner. Please read our shipping policy carefully to ensure you have a smooth shopping experience.

1. Order Processing Time

  • All orders are processed within 1-2 business days from the time the order is placed.
  • Orders are only processed and shipped on business days (Monday to Friday, excluding holidays).

2. Shipping Locations

  • We currently offer nationwide shipping within India.
  • We do not currently ship internationally. However, we are working to expand to other countries in the future.

3. Shipping Charges

  • Standard Shipping: Shipping charges are calculated at checkout based on your location and the size of the order.
  • Free Shipping: Enjoy free shipping on orders over ₹[Insert amount here].

4. Delivery Time

  • Delivery times may vary depending on the destination and shipping method selected.
  • Typically, you can expect your order to arrive within 3 to 7 business days from dispatch, depending on your location.
  • For remote or hard-to-reach areas, delivery times may take a little longer.

5. Shipping Carrier

  • We partner with reliable courier services such as India Post, DTDC, Delhivery, Blue Dart, and other trusted local carriers to ensure timely delivery.
  • Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.

6. Order Tracking

  • You can track the status of your order at any time using the tracking number provided in the shipment confirmation email.
  • If you encounter any issues with tracking, feel free to contact us at dragonfuel.in@gmail.com.

7. Shipping Address

  • Please ensure that your shipping address is complete and accurate, including the correct postal code and contact details.
  • We are not responsible for delivery delays or errors caused by incorrect or incomplete addresses.

8. Customs and Import Duties

  • As we only ship within India, there are no additional customs or import duties for domestic shipments.
  • For international shipments (if applicable in the future), customs duties and taxes may apply depending on your country’s regulations.

9. Order Modifications

  • Once your order is placed and processed, we cannot modify the shipping address or items in the order.
  • If you need to make changes to your order, please contact us immediately at dragonfuel.in@gmail.com, and we will do our best to accommodate your request before it ships.

10. Damaged or Lost Orders

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the order, and we will assist you with a replacement or refund.
  • In the rare event that your order is lost in transit, we will work with our shipping partners to resolve the issue.

11. Customer Support

  • For any inquiries or issues regarding your order, feel free to reach out to our customer service team at dragonfuel.in@gmail.com.
  • We strive to respond to all queries within 24 hours on business days.

12. Holiday Delays

  • Please note that during peak seasons (such as festivals or holidays), delivery times may be longer due to high order volumes or courier delays.
  • We recommend placing orders well in advance during these periods to avoid any delays.

Thank you for shopping with DragonFuel! We appreciate your business and are dedicated to providing you with the best products and service.